FAQ's

Yes. A properly designed Security System allows a separate setting for "at home" or "stay" operation.

Yes. The motion detector in your system can be adjusted so it only senses intruders, not your family pets.

Yes. We have audible devices such as sirens and bells, which are "the first line of defense" for deterring burglars. Of course, we also have options for silent alarms when the situation calls for it.

Most insurance companies will discount your insurance rates by 10-15%. Check with your insurance provider for full details.

The system can be armed at the press of a button and disarmed with a 4-digit code, a keyfob, or key. You can also access your alarm system remotely from your smartphone, tablet, or other device, giving you total control over the system from anywhere.

Simply use your passcode to silence the alarm and then call our in-house Central Station with your password to cancel the response of the responding agency.

Each alarm system is equipped with a 24-hour backup battery in the event of a power outage. These batteries are rechargeable and last between 3-5 years. The battery is located in the control panel of the system, typically located in a closet or utility area. Replace the 12-volt battery by attaching the red wire to the red adaptor on the battery and the black wire to the black adaptor on the battery. Again, our Customer Service team is here to walk you through this process or to schedule a technician to help change your batteries. You can contact our service desk directly at 1-707-443-6366.

CO monitoring is the monitoring of carbon monoxide levels in the home. In the state of California, all single-family dwellings must have a CO monitor installed as of July 2011 [Read more about California’s efforts to prevent CO fatalities]. Advanced Security Systems offers CO monitoring at no additional monthly cost to you.