Advanced Security Systems FAQs

Some of our customers most frequent questions are answered here. If you can’t find the answer to your question, please reach out to our office, toll-free, at 1-877-443-6366. We’ll be happy to assist you.

Q. CAN I OPERATE MY ALARM AND STAY INSIDE MY HOME?

A. Yes. A properly designed Security System allows a separate setting for "at home" or "stay" operation.

Q. CAN I SET MY ALARM WITH A PET LEFT INSIDE?

A. Yes. Advanced Security System can adjust your motion detector so it only senses intruders, not your family pets.

Q. DOES THE ALARM SOUND A SIREN WHEN ACTIVATED BY AN INTRUDER?

A. Yes. We have audible devices such as sirens and bells, which are "the first line of defense" for deterring burglars. Of course, we also have options for silent alarms when the situation calls for it.

Q. WILL I GET A DISCOUNT FOR MY HOMEOWNERS INSURANCE WHEN I PURCHASE A SECURITY SYSTEM?

A. Yes. Most insurance companies will discount your insurance rates by 10-15%. Check with your insurance provider for full details.

Q. WILL MY CHILDREN BE ABLE TO OPERATE THE ALARM?

A. Yes. The system can be armed at the press of a button and disarmed with a 4-digit code, a keyfob, or key. You can also access your alarm system remotely from your smartphone, tablet, or other device, giving you total control over the system from anywhere.

Q. WHAT HAPPENS IF I ACCIDENTALLY TRIGGER MY ALARM SYSTEM?

A. Simply use your passcode to silence the alarm and then call our in-house Central Station with your password to cancel the response of the responding agency.

Q. I HAVE RECEIVED A LOW BATTERY SIGNAL. CAN I CHANGE MY OWN BATTERY?

A. Yes. Each alarm system is equipped with a 24-hour backup battery in the event of a power outage. These batteries are rechargeable and last between 3-5 years. The battery is located in the control panel of the system, typically located in a closet or utility area. Replace the 12-volt battery by attaching the red wire to the red adaptor on the battery and the black wire to the black adaptor on the battery. Again, our Customer Service team is here to walk you through this process or to schedule a technician to help change your batteries. You can contact our service desk directly at 1-707-443-6366.

Q. WHAT IS CO MONITORING AND IS IT REQUIRED?

A. CO monitoring is the monitoring of carbon monoxide levels in the home. In the state of California, all single-family dwellings must have a CO monitor installed as of July 2011 [Read more about California’s efforts to prevent CO fatalities]. Advanced Security Systems offers CO monitoring at no additional monthly cost to you.