Your alarm monitoring service is about to receive a major upgrade, and you don’t need to do anything to take advantage of our new features.
After a thorough search, we have chosen a partner in AvantGuard monitoring services.
AvantGuard, a five-star central station, offers many benefits for Advanced Security Systems customers, including UL listing, a second back-up central station, and several software enhancements to keep you better informed about your security and fire alarm systems.
Enhanced Notification for Your Responsible Party List
One feature we’re excited to roll out is group chat alarm management for subscribers.
Basically, instead of receiving a traditional phone call after an alarm is triggered, subscribers receive a text message that prompts them to enter a secure group chat with other responsible parties on the account. While in the chat, users can collaborate to assess the situation, provide unique insights, and finally decide to request dispatch or disregard with the touch of a button.
Group chats help overcome many problems. For starters, very few phone calls get answered. On the other hand, texts have a much higher response rate and at least provide an alert that a subscriber can see when an emergency arises, even when they are in an important meeting or would not answer a call for any particular reason.
Using group-chat notification for alarm management has benefits, including:
• Fewer false alarms
• Response for valid alarm events happens more quickly
• Improved communication among all parties
• Simultaneous alerts to multiple users
No action is required to use this new Central Station service. The upgrade will take place seamlessly behind the scenes, all without any need to reprogram or adjust your alarm system.
Now is a great time to review and update your Responsible Party list to include your cell phone number. If you don’t have a cellphone, monitoring will be performed as it always has, with a live operator and telephone calls. Click here to download our Responsible Party list update form.
Thank you for your continued business and support. Please, let us know if you have any questions or concerns.